1. Order Processing
   All orders are processed from our warehouse located in Zagreb, Croatia. Upon receipt of payment, orders are typically processed and dispatched within 1 to 2 business days. Please note that processing times may vary during peak periods or public holidays.
2. Shipping Destinations and Carriers
   We currently provide shipping services to customers located within Europe. We utilise reputable international logistics partners, including DHL, FedEx, and UPS, to ensure reliable delivery of your items.
3. Delivery Estimates
   Once an order has been dispatched, the estimated delivery timeframe is 5 to 7 business days. While we strive to adhere to these timelines, please be aware that transit times are estimates provided by our logistics partners and may be subject to variation based on external factors beyond our control.
4. Order Tracking
   Transparency throughout the logistics process is a priority. Customers will receive automated email notifications sent to the address provided during checkout. These updates will be dispatched at key milestones, including order dispatch, arrival at logistics hubs, and local delivery status, allowing you to monitor the progress of your shipment.
5. Shipping Address
   All goods are dispatched from our registered business location:
   ŠUMOOPSKRBA d.o.o.
   Donje Svetice 12, 10000, Zagreb, Croatia.
6. Delivery Issues and Investigations
   Should an order fail to arrive within the expected timeframe, we request that customers contact our support team at handheld@sumoopskrba.com. Upon notification, we will initiate a formal investigation with the relevant logistics carrier to locate the shipment.

In instances where a package is confirmed as lost in transit by the carrier following a thorough investigation, we will assess the situation and determine the appropriate resolution, which may include a full refund or a replacement shipment.

7. Customer Responsibility
   It is the customer’s responsibility to provide accurate and complete delivery information at the time of purchase. We cannot be held liable for delayed or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Please ensure all details are verified before confirming your order.
8. Contact Information
   For any enquiries regarding your shipment or our logistics procedures, please contact us at:
   Email: handheld@sumoopskrba.com
   Phone: +385 12441272
   Correspondence Address: Donje Svetice 12, 10000, Zagreb, Croatia.