This Refund and Returns Policy applies to all purchases made through www.sumoopskrba.com. By placing an order with ŠUMOOPSKRBA d.o.o., you agree to the terms outlined below.
- Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union consumer protection regulations, customers residing in the European Economic Area (EEA) have the right to withdraw from their purchase agreement within 14 days without providing any reason.
Period: The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquires physical possession of the goods.
Notification: To exercise this right, you must inform us of your decision to withdraw from this contract by an unequivocal statement via email at handheld@sumoopskrba.com.
Return Process: Upon notifying us, you must send the goods back to our facility at Donje Svetice 12, 10000, Zagreb, Croatia, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. The direct costs of returning the goods shall be borne by the customer.
Refunds: We will reimburse all payments received from you, excluding the costs of delivery, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
- Damaged or Defective Items
We take pride in our logistics and product handling. If you receive an item that is damaged or defective, please contact our support team at handheld@sumoopskrba.com within a reasonable timeframe after receipt.
Evidence: To expedite the resolution, please provide photographic evidence of the damage.
Resolution: Upon verification of the provided evidence, we will, at our discretion, process a full refund or send a replacement item. You are not required to return damaged items that have been verified via photographic evidence.
- Shipping and Delivery
We process orders within 1–2 business days. Once your order is dispatched, it is expected to be delivered within 5–7 business days.
Tracking: To keep you informed, we provide automated tracking updates to the email address provided at checkout, covering key transit milestones such as dispatch, arrival at logistics hubs, and local delivery.
Delays: If your order does not arrive within the expected timeframe, we will initiate an investigation with our logistics partners (DHL, FedEx, or UPS). Depending on the findings of the carrier investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Payment Methods
We accept the following payment methods to ensure a seamless checkout experience:
Credit and Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay and Google Pay.
All transactions are processed through our secure payment infrastructure. Please ensure your billing information is accurate to avoid processing delays.
- Contact Information
If you have any questions regarding your order or this policy, please reach out to our team:
ŠUMOOPSKRBA d.o.o.
Address: Donje Svetice 12, 10000, Zagreb, Croatia
Phone: +385 12441272
Email: handheld@sumoopskrba.com