- Introduction
ŠUMOOPSKRBA d.o.o. (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, process, and store your personal data when you visit our website www.sumoopskrba.com or purchase our products.
As the Data Controller, ŠUMOOPSKRBA d.o.o. is responsible for ensuring your data is handled in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.
- Data Controller Contact Information
If you have any questions regarding this policy or our data practices, please contact us at:
Company Name: ŠUMOOPSKRBA d.o.o.
Address: Donje Svetice 12, 10000, Zagreb, Croatia
Email: handheld@sumoopskrba.com
Phone: +385 12441272
- Personal Data We Collect
We collect personal information necessary to facilitate the processing of your orders and to maintain the functionality of our website. This includes:
Identity Data: Name and surname.
Contact Data: Billing address, shipping address, email address, and telephone number.
Transaction Data: Details regarding payments to and from you, and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system.
- How We Use Your Data
We process your personal data only when we have a legal basis to do so, primarily for the performance of the contract between us and to comply with legal obligations. We use your data to:
Process and fulfill your orders.
Manage payments.
Communicate with you regarding your purchase.
Comply with accounting and tax regulations.
- Payment Processing
We utilize Stripe as our payment service provider to process transactions securely. When you make a payment, your data, including transaction details, is transmitted to Stripe. Stripe processes this information in accordance with their own privacy policy and security standards. We do not store your full credit card details on our servers. - Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.
Transactional Data: To comply with Croatian and European tax and commercial law, we retain transaction records, including invoices and associated customer contact details, for a period of 11 years.
Account/Communication Data: Data provided during general inquiries or correspondence is kept for a period of 2 years from the date of the last communication, unless otherwise required by law.
Upon the expiry of the applicable retention period, your personal data will be securely deleted or anonymized.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to maintain robust security protocols, please be aware that no method of electronic transmission or storage is entirely invulnerable. - Your Legal Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete information.
Right to Erasure: You may request that we delete your data under certain conditions.
Right to Restrict Processing: You may request that we limit the processing of your data.
Right to Data Portability: You may request that we transfer your data to another controller.
To exercise these rights, please contact us using the details provided in Section 2. We will respond to all legitimate requests within 30 days.
- Cookies
Our website uses essential cookies to ensure the proper functionality of the site and the checkout process. You may set your browser to refuse cookies, although this may limit the functionality of certain areas of our website.