At ŠUMOOPSKRBA d.o.o., we are committed to providing transparency regarding our operational procedures and consumer rights. Please review the following information carefully.
- Payment Methods
We accept a variety of payment methods to ensure a convenient shopping experience. Customers can complete their purchases using the following options:
Credit and Debit Cards: Visa, Mastercard, and American Express.
Digital Wallets: Apple Pay and Google Pay.
Standard Electronic Payment Methods: Secure processing through our integrated payment system.
All transactions are processed in a secure environment to protect your data.
- Shipping and Delivery
Orders are dispatched from our facility in Zagreb, Croatia.
Processing Time: Your order will be processed and prepared for shipment within 1 to 2 business days.
Shipping Partners: We utilize established international shipping carriers, including DHL, FedEx, and UPS Priority services.
Estimated Delivery: Under normal circumstances, orders are expected to arrive within 5 to 7 business days following dispatch.
Tracking: We provide comprehensive tracking updates. You will receive automated email notifications at the address provided during checkout regarding key milestones, including order confirmation, dispatch, arrival at logistics hubs, and final local delivery status.
Delivery Delays: In the event that your shipment exceeds the standard delivery timeframe, please contact our support team. We will initiate a formal investigation with the carrier. Depending on the outcome of the investigation, we will facilitate a resolution, which may include a full refund or the reshipment of your order.
- Returns and Right of Withdrawal
We adhere to European consumer protection standards regarding your right to withdraw from a purchase.
Right of Withdrawal
In accordance with European consumer regulations, you have the right to withdraw from your contract within 14 days without providing any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the goods. To exercise this right, you must inform us of your decision to withdraw through a clear statement sent via email to handheld@sumoopskrba.com.
Damaged or Defective Items
If you receive a product that is damaged or contains a defect, please contact our customer service team via email at handheld@sumoopskrba.com as soon as possible after receipt.
Resolution: To facilitate a swift resolution, we request that you provide photographic evidence of the damage or defect.
Process: Upon verification of the provided evidence, we will arrange for a replacement or a refund. You are not required to return the damaged item.
- Contact Information
For all inquiries, please contact us:
Company Name: ŠUMOOPSKRBA d.o.o.
Address: Donje Svetice 12, 10000, Zagreb, Croatia
Phone: +385 12441272
Email: handheld@sumoopskrba.com